Shipping Policy

We strive to deliver your favorite Oud and Ittar products to your doorstep quickly and safely. Please read our shipping policy below:

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Times

• Domestic Shipping (within [Your Country]):
  • Standard Delivery: 3–7 business days
  • Express Delivery: 1–3 business days
    Shipping fees are calculated at checkout based on your location and chosen delivery method.
• International Shipping:
  • Delivery time varies by destination (typically 7–14 business days).
  • Customs duties or import taxes (if applicable) are the buyer’s responsibility.

3. Tracking Your Order

• Once shipped, you will receive a tracking number via email to monitor your package in real time.

4. Delivery Delays

• Delivery may be delayed due to weather conditions, customs clearance, or unforeseen events. We appreciate your patience in such cases.

5. Incorrect Addresses

• Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us within 48 hours of delivery with photos and order details. We will work quickly to resolve the issue.